Part 1: Basic personal information. Form Filling 3 minutes
Your Name: First letter of your First and Last Name are written with a CAPITAL LETTER: John Doe
· Months: are written with a CAPITAL LETTER: June, September
· Languages: are written with a CAPITAL Letter: Arabic, Korean
· Hobbies and Interests: should be related to the general topic of your writing task. Example: If you are enrolling for a travel club, you wouldn’t list hobbies and interest about playing football. Would you?
Part 2: short informal texts. 20-30 words each.
7 minutes total.
|These questions are simple to answer, but you should try to not just only use simple sentences.
Note: Use complex sentences and interesting vocabulary, but don’t go over the word limit.
Examples: of how to answer these questions
Q: Why did you decide the ____ club?
· I decided to join because a friend of mine recommended it to me and I badly want to improve my photography skills.
· I’ve only just joined but I already like it a lot. I hope I can learn one or two useful things here.
· I decided to join for a number of reasons. First of all, I need to lose a little weight before summer. I also want to find activities which would help me relax at the end of a busy day.
Q: How often do you plan on attending the club?
· I’d like to take part in ______ classes once or twice a week.
Q: Why did you join____club?
· I’m looking forward to meeting like-minded people.
· I’m looking forward to trying out new things and meet new people.
Part 3: Social network Conversation.
30-40 words per answer. 10 minutes total.
Again, these questions are pretty simple but here as well as part two you should try to use a range of interesting grammar, vocabulary, and stay within the word and time limits.
Q: Hello. I see you’re new to our club. I’ve been a member for nearly a year now. Why did you decide to join?
A: Hi, I decided to join because I love cooking and I would love to meet new people. Learn to cook new dishes, and improve my overall cooking skills.
Q: So what dishes do you enjoy cooking?
A: I love cooking all kinds of dishes, but my absolute favorite kind of food to cook is Korean food.
Q: Apparently the club is going to start posting members’ favorite dishes on the website. What do you think of this idea?
A: I think that’s a great idea. I hope they post recipes as well. I look forward to finding out what others in the club like to eat, and hopefully I can learn how to cook some new dishes at the same time.
Part 4: Informal email.
About 50 words. 10 minutes. Short and simple, but informal, personal, emotional.
· Just to let you know that I read the letter from our sports club.
· Have you heard about the price rise and change in the hours of operations?
· I am emailing you to tell you that I got a letter from the club, saying that the next week’s conference has been canceled.
(Message body ) – (note: Showing emotion)
· What an inconvenience!
· How frustrating!
· What a rip-off!
· It’s ridiculous!
· I was so frustrated when I read it.
· It’s a shame they didn’t talk to us first.
· What a nuisance!
· I was so furious when I read it!
· Why can’t they change the date?
· Why don’t they hire a new ________?
· I really don’t understand why they didn’t tell us about it earlier.
· How do they expect us to pay so much?
· They could have called off the _____ and set a new date.
· On top of that, they are planning on charging us for using the place.
· And another thing is, they will __________________.
· Really, I wouldn’t have joined this club, if I had known it was going to be like that.
· Actually, I’m thinking of finding a new place.
· Why don’t we write them a letter?
· Anyway, do you think we can go and talk to them?
· All the best,
· Speak to you soon,
· Regards ,
Part 4: Formal email/ Complaint Letter
120-150 words. Formal, Impersonal, polite but assertive. One Paragraph = One Idea. Clear Division of Paragraphs.
PARAGRAPH ONE – REASON FOR WRITING AND THE BACKGROUND TO THE PROBLEM
§ I am writing to complain about a defective toaster I purchased at your store on …..
§ I am writing to express my dissatisfaction with the service I received …..
§ I am writing inform you about the error in the bill …..
§ I am writing with reference to the invoice number …….
PARAGRAPH TWO – Describe the problem in detail
The toaster is defective and stopped functioning two days after I purchased it.
The box reads guaranteed to work for 10 years with no problems. This is misleading.
words to help describe your situation
§ Information: incorrect, misleading, inaccurate, outdated, insufficient
§ Food: a limited choice on offer, undercooked, served cold, inedible, tasteless, insipid, rancid, expired.
§ Behavior: rude, aggressive, impatient, inappropriate, unreasonable, negative attitude of the staff
§ Clothing: shrank after washing, the color faded, ripped, tore,
§ Equipment: damaged, faulty, defective, stopped functioning, the battery does not charge, does not turn on.
§ Situation: it didn’t meet the required standard, unacceptable, unreasonable, unsatisfactory, unpleasant, frustrating
PARAGRAPH THREE (OPTIONAL)– More Details
§ I purchased the____ on (date)
§ It only worked for_____.
§ I must also point out that the information on your website is inaccurate.
§ I spent several wasted hours reading the manual.
§ Furthermore, I was disappointed with the negative attitude of your staff.
PARAGRAPH FOUR – Action!
§ I would like_____
§ I think_______
§ I would suggest updating the website.
§ I suggest you look into this problem very seriously.
§ I believe this attitude will deter potential customers from using your service
§ I expect to be fully compensated …….
§ I would recommend that you retrain your staff …..
§ I hope you will take action and resolve this issue.
§ I hope that my suggestions are taken into consideration.
§ Do not hesitate to contact me again if you require any further information.
§ I look forward to receiving your response to my suggestions.
§ I look forward to your prompt reply.
A loyal customer,
A concerned customer ,
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Mr. Rupert James