Aptis Writing Task 4 Customer Service







Let’s get writing!

Task 4
In this section, you will be writing two complaint letters. One informal and the other formal. Both letters are in response to some information you have received in reference to a prior situation.

Both tasks should take you approximately 40 mins to complete. The informal letter should have about 50 words and the formal letter should have 120-150 words.




Aptis Writing Task 4 - Customer Service

Last week you received a package in the mail that you ordered a month ago from an international company:You bought this item as a present for a friend. You were planning on giving this gift to your friend when they came to town to visit. You friend has since gone home but you have decided to not cancel the order and keep the item for yourself. when the package arrives not only is it late but it is also broken.However, when the package arrives it is not only late but it is also broken.

 

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Set the timer for 40 minutes a begin.

 

 

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The materials here were created by English Exam Ninja. While every effort has been made to simulate the real British Council Aptis exam accurately, please remember that these are practice materials.  Remember that before taking the Aptis exam or any other standardized examination you visit the official examination website for  full details and latest information.